Cable Chunky Baggy Loose Pullover Tunic Embrace Comfort Oversized Wool Dress

Welcome to Zinme! We are committed to ensuring a smooth shipping experience for your wool dress orders, ensuring they arrive promptly and in excellent condition. Here's everything you need to know about our Shipping Policy:

Order Processing Time

We strive to process and dispatch your orders within 1-2 business days (excluding weekends and holidays) from the time of purchase. Our dedicated fulfillment team meticulously prepares each item for secure packaging and shipment.

Shipping Options

• Standard Shipping: Our standard shipping method delivers orders typically within 5-7 business days at no additional cost to you.
• Expedited Shipping: Need your wool dresses sooner? We offer expedited shipping options with delivery times ranging from 3-5 business days, available for a fee of $4.99 USD.

Order Tracking

Once your order is processed and shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment and estimate its arrival time accurately.

Peak Season Considerations

During peak seasons such as holidays or promotional events, slight shipping delays may occur. We appreciate your patience during these times and remain committed to ensuring timely deliveries.

Shipping Restrictions

While we strive to accommodate all customers, please note that delivery to certain locations may not be feasible. Currently, we do not support shipping to multiple addresses within a single order.

Tax Policy

At Zinme, transparency is key. The price displayed at checkout is the final price you will pay, inclusive of all taxes and fees.

Customer Support

Your satisfaction is our priority. If you encounter any issues or delays with your shipment, our friendly customer support team is here to assist you. Contact us at support@zinme.store, and we will promptly address any concerns or inquiries you may have.

Thank you for choosing Zinme for your wool dress shopping. We are dedicated to providing exceptional service and delivering high quality products throughout your shopping journey.

Welcome to Zinme, where your satisfaction is our top priority. We aim to provide a seamless experience with every purchase of our wool dresses. If for any reason you are not completely satisfied with your order, our Returns and Refunds Policy is designed to assist you. Here's how it works:

Initiating a Return

To initiate a return, ensure the wool dress is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days from the date of purchase.

Refund Process

• Contact Customer Service: Email our customer service team at support@zinme.store to begin the return process. Please provide the reason for the return and your order number.
• Return Shipping: Await instructions on the return shipping address. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
• Return Confirmation: Once we receive and verify your return (typically within 72 hours), you will receive a confirmation email.
• Refund Issuance: Refunds, if applicable, will be processed within 7 days of receiving and verifying the return. Please note that your bank or credit card company may take an additional 3-5 business days to process the refund.

Scenarios and Coverage

• Customer Dissatisfaction: Return shipping costs are covered by the customer. Refunds will be issued for the item cost minus the original shipping charge.
• Defective Product: If you receive a defective wool dress, provide clear pictures of the defect to support@zinme.store. We will arrange a return label, inspect the item, and issue a full refund upon verification.
• Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offering a replacement or refund as appropriate.
• Incorrect Product or Size: Contact us at support@zinme.store if you receive an incorrect wool dress or size. We will provide a return label, and upon receiving the item, dispatch the correct product or issue a refund.
• Non Arrival of Product: If your wool dress is past the expected delivery date without notification, contact us promptly. We will investigate and refund your entire amount if necessary.

Cancellation Policy

If you wish to cancel your order after confirmation, please contact support@zinme.store immediately. No charges will apply for cancellations made before shipment.

For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@zinme.store.

Thank you for choosing Zinme for your wool dress needs. Your satisfaction is our priority, and we are committed to providing exceptional service!